01Where we deliver
We deliver to serviceable PIN codes across India through our shipping partner Shiprocket and its network of courier companies.
If your PIN code cannot be served, we will contact you before dispatch and cancel the order at no cost to you.
02Delivery charges
Delivery is free on every order — it is already included in our pack prices.
- Free delivery anywhere in India
- No extra charges are collected at your door
03Order confirmation and dispatch
After you place an order we confirm it by phone or WhatsApp. Please keep your phone reachable — unconfirmed orders may be cancelled.
Confirmed orders are packed and dispatched from Siliguri within 1–2 business days. Orders confirmed on Sundays or public holidays are dispatched on the next working day.
04Delivery time
Most orders arrive within 3–7 business days of dispatch. Deliveries to remote areas, hill regions, the North-East, Jammu & Kashmir and island territories can take a few days longer.
Delivery times are estimates given by our courier partners and can be affected by weather, strikes or other events outside our control.
05Payment
Choose Cash on Delivery and pay the delivery person in cash when your order arrives (keeping the exact amount ready helps), or — where offered at checkout — pay online through our payment partner Cashfree Payments.
Before accepting, please check that the outer packaging is intact. If it looks damaged or tampered with, you may refuse the parcel and contact us.
06Tracking your order
Once your order ships, we send you the courier name and AWB (tracking) number by SMS or WhatsApp.
You can check the status on the Track Order page of this website, or on Shiprocket's tracking page (shiprocket.in/shipment-tracking) using your AWB number or mobile number.
07Delivery attempts and address changes
Couriers usually attempt delivery up to three times. If the parcel cannot be delivered, it is returned to us and the order is cancelled.
Need to change the address? Contact us before the order is dispatched — after dispatch the address cannot be changed.
08Damaged or missing items
If your parcel arrives damaged or something is missing, contact us within 48 hours of delivery with your order ID and photos. See our Cancellation & Refund Policy for how we put it right.
09Grievance officer
If you have a complaint about an order or about how we handle your information, contact our grievance officer. We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.
- Grievance Officer, Triosip Enterprises
- Triosip Enterprises, Near ITI College, Batasi, P.O. Badrajote, Khoribari, Siliguri, Darjeeling, West Bengal – 734429, India
- Phone / WhatsApp +91 80825 09318 · Email triosipenterprises@gmail.com
- Hours: Monday to Saturday, 10 am – 6 pm IST