01Cancelling your order
You can cancel any order free of charge until it is dispatched. Call, WhatsApp or email us with your order ID.
Once an order has been dispatched it can no longer be cancelled, but you may decline the parcel at delivery. Cash on Delivery orders are not charged; orders paid online are refunded to the original payment method once the parcel is returned to us.
02When we may cancel an order
We may cancel an order, and will tell you why, if:
- a product or pack size is out of stock
- your PIN code cannot be served by our courier partners
- we cannot reach you to confirm the order
- a price or product was listed in error
- we suspect a fraudulent or abusive order
03Returns and replacements
Tea is a food product, so we accept returns only when something is wrong with your order. Contact us within 48 hours of delivery with your order ID and clear photos of the outer box and the pack if:
- the pack arrived damaged, torn or with a broken seal
- the parcel looks tampered with
- you received the wrong product or pack size
- there is a genuine quality problem with the tea (for example, it is spoiled or past its best-before date)
04What we can't accept back
For hygiene and food-safety reasons we cannot accept:
- opened or used packs, unless there is a quality problem with the tea itself
- returns because of a change of mind after delivery
- packs damaged after delivery through improper storage or handling
- requests made more than 48 hours after delivery
05How refunds work
After we approve your request, you can choose a free replacement or a refund. We may ask for the pack to be returned or collected first.
- Cash on Delivery orders: refunded by UPI or bank transfer within 5–7 business days of approval
- Orders paid online: refunded to the original payment method within 5–7 business days of approval (your bank may take a few more days to show it)
- When the problem was our fault (damaged, wrong or faulty item), the delivery charge is refunded too
06Grievance officer
If you have a complaint about an order or about how we handle your information, contact our grievance officer. We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.
- Grievance Officer, Triosip Enterprises
- Triosip Enterprises, Near ITI College, Batasi, P.O. Badrajote, Khoribari, Siliguri, Darjeeling, West Bengal – 734429, India
- Phone / WhatsApp +91 80825 09318 · Email triosipenterprises@gmail.com
- Hours: Monday to Saturday, 10 am – 6 pm IST